Refunds, Returns & Cancellation Policy
You may return items within 30 days of delivery for a full refund. We'll also pay the return shipping costs. You should see a button to start the return process from your order details page or visit our return center page by clicking here. Once you request a return, you will receive a shipping label to ship the items back to us.
You should expect to receive your refund within a week of delivery of the returned package, however, in many cases you will receive a refund more quickly.
Please reach out to us as soon as possible if you want to cancel your order. We are usually able to cancel your orders before fulfillment within 3 hours of placing the order.
If you need to cancel an item, please Contact Us with your order number and details about the product you would like to cancel. We will respond quickly with instructions.
We can ship to virtually any address in the US Mainland. Free standard shipping (3-7 days) on every order. Free Expedited Shipping (2 days) will be provided on orders over 75$ for selected products only. Some listings will mention the availability days within which we will have item ready to ship.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the checkout page.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Option 1: Login to your account and go to the order details page to request return.
Option 2: Visit our returns center here.
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
When are the items returnable?
Within 30 days from the date of delivery
What items are non-refundable?
The following items cannot be returned or refunded:
- Gift cards
The item I received is damaged!
If the purchased product is faulty, reach out to us within 30 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
Once you request a return, you will receive a shipping label to ship the items back to us. For further instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received, the refund will be processed within 3 - 5 working days.
My question is not addressed...
If you have any queries regarding return or refund, please reach out to us here.